What is our returns process?
You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order.
To return a product, you do not need to call or email us, just visit our returns page to start the process and view the step by step instructions for your location.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Derby House will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Derby House reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to once your return has been processed.